Privacy Policy

1. Information We Collect

When you shop at Sutam Silk, we collect the following information:

• Personal Information: Name, email address, phone number, and delivery address when you place an order.
• Payment Information: Payment is processed securely through Razorpay. We do not store your card details on our servers.
• Usage Data: Pages visited, products viewed, and browsing behavior on our website.
• Device Information: Browser type, IP address, and device type for security and analytics.

2. How We Use Your Information

• To process and deliver your orders
• To send order confirmation and shipping updates via SMS/email
• To respond to your queries and provide customer support
• To improve our website and product offerings
• To send promotional offers (only if you opt-in)
• To comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Delivery Partners: Your name, address, and phone number for order delivery.
• Payment Gateway (Razorpay): For secure payment processing.
• Legal Authorities: When required by law or court order.

4. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure payment processing via Razorpay (PCI-DSS compliant)
• Regular security audits and updates
• Limited employee access to personal data

5. Cookies

We use cookies to enhance your shopping experience — to remember your cart items, preferences, and login status. You can disable cookies in your browser settings, but this may affect website functionality.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Opt-out of marketing communications at any time

7. Contact Us

For any privacy-related concerns, contact us at:

• Email: sutamsilk@gmail.com
• Phone: +91 82357 15662
• Address: Ward No-09, Sutam Silk Saree Collection, Sila Bhawan, Tilkamanjhi - Barari Rd, Vikramshila Colony, Kotwali, Jawaripur, Bhagalpur, Bihar 812001