Shipping Information

1. Shipping Charges

Order Value	Shipping Charge	Delivery Time
Below ₹999	₹100	3-7 Business Days
₹999 and above	FREE	3-7 Business Days
Bhagalpur City	FREE	Same Day / Next Day

2. Order Processing

• Orders are processed within 1-3 business days after payment confirmation.
• Orders placed on Sundays or public holidays will be processed the next business day.
• You will receive an order confirmation email/SMS after successful payment.
• A shipping confirmation with tracking details will be sent once your order is dispatched.

3. Delivery Areas

• Bhagalpur City: Same day or next day delivery available.
• Bihar: 2-4 business days.
• Rest of India: 4-7 business days depending on location.
• We deliver to all PIN codes across India through our courier partners.

4. Order Tracking

Once your order is shipped, you will receive:

• SMS/Email with tracking number and courier partner details
• You can track your order on the courier partner's website
• For tracking assistance, contact us at +91 82357 15662

5. Delivery Attempts

• Our courier partner will attempt delivery up to 3 times.
• If delivery fails after 3 attempts, the package will be returned to us.
• Re-shipping charges will apply for returned packages.
• Please ensure someone is available at the delivery address.

6. Damaged in Transit

If your order arrives damaged:

• Do not accept the package if it is visibly damaged at the time of delivery.
• Take photos/video and contact us immediately at +91 82357 15662.
• We will arrange a replacement or full refund at no extra cost.

7. Contact for Shipping Queries

• Phone/WhatsApp: +91 82357 15662
• Email: sutamsilk@gmail.com
• Timing: Monday to Sunday, 10 AM - 8 PM