Terms & Conditions

1. Acceptance of Terms

By accessing and using the Sutam Silk website (sutamsilk.com), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.

2. Products & Pricing

• All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes.
• We reserve the right to change prices without prior notice.
• Product images are for representation purposes. Actual colors may vary slightly due to photography and screen settings.
• We strive to maintain accurate stock information, but availability is not guaranteed until order confirmation.

3. Orders & Payments

• Orders are confirmed only after successful payment.
• We accept payments via Credit/Debit Card, UPI, Net Banking, and Wallets through Razorpay.
• In case of payment failure, the amount will be refunded to your original payment method within 5-7 business days.
• We reserve the right to cancel any order in case of pricing errors or stock unavailability, with a full refund.

4. Shipping & Delivery

• Orders are typically dispatched within 1-3 business days.
• Delivery time is 3-7 business days depending on your location.
• Free shipping on orders above ₹999. A shipping charge of ₹100 applies to orders below ₹999.
• We are not responsible for delays caused by courier partners or unforeseen circumstances.

5. Returns & Refunds

Please refer to our Return Policy for detailed information on returns and refunds.

6. Intellectual Property

All content on this website — including images, text, logos, and designs — is the property of Sutam Silk and is protected by copyright laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

7. User Conduct

You agree not to:

• Use the website for any unlawful purpose
• Submit false or misleading information
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website

8. Limitation of Liability

Sutam Silk shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our maximum liability is limited to the amount paid for the specific order in question.

9. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Bhagalpur, Bihar.

10. Contact Us

For any questions regarding these terms:

• Email: sutamsilk@gmail.com
• Phone: +91 82357 15662
• Address: Ward No-09, Sutam Silk Saree Collection, Sila Bhawan, Tilkamanjhi - Barari Rd, Vikramshila Colony, Kotwali, Jawaripur, Bhagalpur, Bihar 812001